Privacy Policy

Effective date: 26th day of October, 2023

Dr. Dianne Valenzuela and our team prioritize the privacy of our site visitors. This document outlines our practices related to the gathering, application, and sharing of personal information when you utilize our services.

Your data is essential for delivering and managing access to our website and its related services. Your decision to use our website or register for our services signifies your consent to our collection and utilization of your information, following the guidelines of this policy.

We are dedicated to safeguarding the privacy of all personal data collected in our business operations, in strict adherence to the Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), the California Online Privacy Protection Act (CalOPPA), and the California Consumer Privacy Act (CCPA).

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address; and
Phone number; and
Procedure of Interest.

This data may be collected using the following methods:

Completing a Contact Us Form.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication; and
market research.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

Influx Marketing; and
Dr. Andrew B. Denton, Inc.

We may share the following user data with third parties:

Name, email, phone number, and procedure of interest.

We may share user data with third parties for the following purposes:

Targeted advertising.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

Links to Other Sites

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their content, privacy policies or practices. We strongly advise you to review the Privacy Policy of every site you visit.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers

Transfer user personal data to the following countries:

United States.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Dr. Dianne Valenzuela
[email protected]
(604) 879-3223
943 West Broadway, Suite 202, Vancouver, BC V5Z 4E1

GDPR AND CCPA COMPLIANCE

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us at any time by sending an email with your request at [email protected].

Based on GDPR and CCPA, you have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

The right to access, update or delete the information we have on you. More specifically, under CCPA:
The right to know what personal information is collected, used and shared, both as to the categories and specific pieces of personal information;
The right to delete personal information held by us and by extension, a business’s service provider;
The right to opt-out of sale of personal information. Please note that we do not sell, rent nor lease our customer personal information to third parties;
The right to non-discrimination in terms of price or service when a consumer exercises a privacy right under CCPA.

Other rights under GDPR:

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object to our processing of your personal information.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information.

Information requests can be sent to [email protected]. The appointed individual will handle these requests, ensuring that the person requesting the information is the rightful owner and can authenticate their identity. Acknowledgment of such requests will be sent within 10 days. In compliance with GDPR, CCPA, and standard industry practices, the time frame for processing these requests is typically one month. Nevertheless, we strive to expedite our responses. It's important for the individual making the request to allocate sufficient time for identity verification and for us to gather and securely transmit the pertinent information.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email.
You can opt-out of the use of your personal data for marketing text messages. You can opt-out by replying STOP to any text message.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Analytical Cookies - Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
Third-Party Cookies - Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
- a. Monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Dr. Dianne Valenzuela, at:

[email protected]
(604) 879-3223
943 West Broadway, Suite 202, Vancouver, BC V5Z 4E1